In performance enhancement and comprehensive
problem-solving, there exists a dynamic industry dedicated to refining
organizational efficiency and efficacy. This sector thrives on the ethos of
excellence, consistently setting benchmarks and striving for unparalleled
results. Rooted in the core principles of strategic analysis and holistic
improvement, this industry plays a pivotal role in shaping the operational
landscapes of diverse enterprises, both big and small.
Within this vibrant arena, one company stands out for
its unwavering commitment to excellence and its relentless pursuit of impactful
solutions. Renowned for its innovative approach and steadfast dedication, Naburva Business Solutions Inc. emerges as a beacon of transformative consultancy
services. With a rich tapestry of expertise spanning management consulting and
bespoke training programs, Naburva embodies the ethos of progress and
empowerment, catering to the evolving needs of its clientele.
At the helm of Naburva’s journey towards redefining
success stands Kashan Awais, an astute visionary and CEO whose
inception of the company was fueled by a profound desire to catalyze growth and
resilience within the business ecosystem. His visionary leadership and
strategic acumen have propelled Naburva to the forefront of the industry,
facilitating a paradigm shift in how organizations perceive and navigate
challenges. With a steadfast focus on fostering lasting partnerships and
delivering tangible value, Kashan Awais epitomizes the ethos of leadership and
innovation within the company.
Can you provide an overview of Naburva
Business Solutions Inc. and its mission in the consulting industry? How does
Naburva differentiate itself from other consulting firms, especially in
Alberta’s market?
Naburva Business Solutions Inc. is a Calgary-based
management consulting and training and development service provider. Our
mission, plain and simple, is to help our clients improve their performance –
both people and processes – through our services. First of all, part of what
sets us apart is the quality of our work; we take pride in the fact that we set
gold standards in everything we do. This is evident from the various
partnerships that we have with highly respected, prestigious professional
associations in Canada and globally. Naburva has been recognized as among
Canada’s top-10 learning & development service providers in 2023 and is
also a recipient of the 2024 Excellence in Leadership Development award. This
recognition is a testimony to our never-ending commitment to excellence and is
a result of the superb dedication and commitment of our team members.
Secondly, we believe in providing a full-spectrum
solution to the problem we are helping our clients address. We don’t believe in
just addressing the symptoms; rather, we make sure we are addressing the root
of the problem. For example, a mandate around process improvement essentially
involves change. So, unless an effective change management mechanism is in
place, focusing only on the technical aspect of process redesign will not be of
much help to the client. Similarly, an assignment involving building a culture
of learning or engagement will not be fully productive in the absence of any
leadership development component. So, we define the scope of our project in
such a way that it aims to address the root cause of a problem rather than just
cosmetic changes to the process.
As the CEO, what inspired you to establish
Naburva Business Solutions Inc.? Could you elaborate on the strategic vision of
the company and how it aligns with the current market trends and client needs?
It started back in 2019 when I was reading a report on
SMEs published by Statistics Canada. The report indicated that nearly half of
the startups in Canada fail to survive past their 10th anniversary, and about
one-third are unable to make it past their 5th, and here we are talking about
pre-COVID numbers. The data was shocking to me. I started thinking about how I
could help startups and small businesses establish their businesses on a
strategically sound footing and attain sustainable growth by bringing consulting
services within the affordability of these small businesses. This is the
motivation that led to the birth of Naburva in November 2019. We have evolved
since then and have now extended the scope of our services to larger-sized
organizations as well, adding more components to our portfolio of services.
Can you detail the range of services
provided by Naburva? What are the key domains or industries where Naburva
specializes, and how do you ensure expertise in these areas?
Our services can be categorized into two major
branches – management consulting and training. Within the domain of management
consulting, we provide services in the areas of business strategy, human
resources and talent management, and process improvement projects, whereas our
training and certification programs include HR Project Management, Lean Six
Sigma, and Leadership.
Could you share some notable success
stories or case studies where Naburva’s services made a significant impact on
client businesses? How does Naburva measure the success of its consulting
interventions?
We have completed numerous assignments in multiple
areas, adding tremendous value to our clients’ businesses. For example, we
worked on a project that involved the automation of the time & attendance
process. We helped the client switch from a manual, paper-based process to a
biometric attendance management system, which led to a total elimination of the
risk of human errors, slashing of the processing time by more than 85%, and significant
improvement in the accuracy of payroll system, and a deep sense of trust on the
new process. Another example would be a project that we did on process
improvement but provided leadership development workshops as a part of our
scope, which enabled our client to effectively maneuver change, manage
stakeholders, and build engagement surrounding the new process.
To the second part of your question, I don’t define
success by a single parameter. To me, it would be a pretty narrow definition
and could either lead to a false sense of accomplishment or a mistaken feeling
of failure. Let me explain this. I could say a project resulted in a 70%
reduction in processing time. Could I consider this alone as a measure of
success? What if there was a great deal of uncertainty, mistrust, and resentment
among the stakeholders? What if some key contributors left the organization due
to their discomfort with change? What if the investment was so huge that it
offset the financial gain, resulting in a negative NPV? Conversely, if a
project apparently seems to have no direct ROI in dollar amount, should it
essentially be considered a failure? What if the ROI is intangible, such as
better leadership quality or higher engagement and retention of the top talent?
So, I measure success in broader terms on multiple parameters. We consider a
project successful when we have helped our client move the needle based on the
aggregate effect of the impact across multiple areas that we have helped them
improve.
By Zonish Memon – PR Executive and Brand
Ambassador
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What strategies does Naburva employ to
establish and maintain strong relationships with its clients? How does Naburva
ensure transparent communication and collaboration throughout the consulting
process?
At Naburva Business Solutions, we build strong client
relationships through empowerment, transparency, and customized solutions. We
empower clients by transferring skills and knowledge, enabling them to manage
their operations independently. This approach fosters trust and reduces
long-term dependency. Transparency is a cornerstone of our methodology,
ensuring clients are fully informed about project expectations, progress, and
outcomes, which builds credibility.
Our process involves close collaboration with clients,
ensuring that solutions are tailored to meet their specific needs and enhancing
their commitment to project success. By focusing on leadership development, we
equip client teams with management tools, creating a performance multiplier
effect and achieving sustainable improvements.
We offer customized services such as strategic
planning, business analysis, and process improvement to address unique client
challenges. Continuous benchmarking ensures our high-quality standards.
Upholding ethical practices and integrity, we avoid unattainable promises and
only take on projects within our expertise, reinforcing reliability and trust
in our client relationships.
These strategies collectively foster strong,
collaborative, and transparent relationships, ensuring client satisfaction and
successful project outcomes. By empowering clients and maintaining open
communication, we achieve lasting partnerships built on mutual trust and
success.
How does Naburva stay engaged with
industry developments and thought leadership in the consulting domain? Are
there any industry affiliations, partnerships, or participation in events that
contribute to Naburva’s reputation and knowledge base?
As the brand ambassador for Naburva Business Solutions
Inc., I’m proud to represent a company deeply engaged with industry
advancements and thought leadership. Naburva is renowned for its affiliations
with esteemed professional bodies like many CPHR associations in Canada, and
Society for Human Resources Management (SHRM), and The Council for Six Sigma
Certification (CSSC) at a global level, ensuring our programs meet the highest
industry standards. Our team frequently participates in and contributes to key
industry events and conferences, staying on top of the latest trends and
innovations.
Naburva’s commitment to professional growth is evident
through our leadership’s continuous involvement in educational and professional
organizations, such as the American Society for Quality (ASQ) and the Punjab
Information Technology Board. Our team members hold advanced degrees and
numerous professional certifications, reflecting our dedication to excellence
and ongoing improvement.
By fostering these connections and continually
expanding our knowledge base, Naburva ensures we deliver cutting-edge
consulting and training solutions that empower businesses and professionals to
excel. This proactive approach solidifies our reputation as a leader in
management consulting and professional development, making us the trusted
choice for organizations aiming for sustainable growth and operational
excellence.
By Syed Jawwad-ul-Hassan – Business
Development Strategist
How does Naburva ensure that its
consulting team possesses the necessary expertise and experience to deliver
high-quality solutions? Could you elaborate on the training and development
programs implemented to keep the team updated with the latest industry trends
and best practices?
Naburva maintains a rigorous process to ensure its
consulting team possesses the requisite expertise and experience crucial for
delivering top-notch solutions. Firstly, Naburva prioritizes hiring individuals
with diverse backgrounds and experiences, fostering a rich pool of talent that
brings varied perspectives to problem-solving. To authenticate this, Naburva
has curated its hiring process with experienced HR professionals who have
global experience. Once a team member comes on board, they experience:
1. Comprehensive onboarding sessions tailored to
acquaint them with Naburva’s methodologies, client expectations, and industry
standards.
2. Opportunities for continuous learning and
development through company-sponsored training programs and certifications
relevant to each consultant’s specialization, ensuring they stay abreast of
emerging technologies, evolving methodologies, and industry trends.
3. Mentorship, which plays a pivotal role in nurturing
talent within Naburva. Seasoned consultants serve as mentors, providing
guidance, sharing experiences, and offering insights to junior team members.
These mentorship sessions not only facilitate knowledge transfer but also
foster a culture of collaboration and continuous improvement. Naburva
facilitates conferences and workshops and provides opportunities for
consultants to network, exchange ideas, and gain fresh perspectives.
What are the future growth plans for
Naburva Business Solutions Inc.? Are there any new service offerings or
expansions on the horizon to better serve client needs?
Naburva Business Solutions Inc. is poised for
significant growth, with several strategic initiatives planned for the future.
One of the core values on which we focus at Naburva is value creation, which we
achieve through assimilation and constant pursuit of learning and continually
improving our services. Geographically, Naburva is targeting expansion into
emerging markets in Asia. These regions present significant opportunities due
to their fast-growing economies and increasing demand for sophisticated
business solutions. To support this expansion, Naburva is establishing regional
partnerships with local firms and consultants to provide tailored solutions
that meet the unique needs of these markets.
By Tetiana Safonova – Management
Consultant, HR & Project Management
How does Naburva gather feedback from
clients, and how is this feedback incorporated into improving the company’s
services? Can you discuss any specific instances where client feedback led to
meaningful changes or enhancements in Naburva’s approach?
It is extremely important for business success to monitor
and gather client feedback. Ensuring that we improve our internal business
processes and consulting services to meet our clients’ needs more precisely
helps us secure projects, enlarge our clients’ portfolios with new
opportunities, and ensure our existing clients benefit from long-term
relationships.
One of the easiest yet most effective ways to gather
client feedback is through surveys and questionnaires. We have found that
multiple-choice questions serve us best, as they allow us to compare data points
to identify our strengths and areas for improvement. Open-ended questions are
also valuable as they provide detailed insights into what exactly bothers or
fascinates our clients. During client meetings, we make it a point to gather as
much feedback as possible without overwhelming the client. One-on-one
interviews provide us with in-depth insights into our clients’ experiences.
In addition to surveys and interviews, we also monitor
social media and review platforms such as Google Reviews, Glassdoor, Yelp, and
others. These platforms usually encourage a more casual approach to leaving
feedback, and most of the feedback is anonymous, which often makes it more
honest.
With all the feedback
collected and analyzed, we are dedicated to improving our business consulting
services. An example would be a talent management case we executed for a client
who was looking to hire an internal project manager for a specific project
implementation. One key piece of feedback we received from the client was that
they value their culture and people. They wanted the new hire to be a great fit
not only in terms of hard skills but also in alignment with the company’s
culture. To address this, we added a few interview questions to identify if the
candidates share the company’s core values and if they would be a successful
fit for the team.
